PRIVACY POLICY
Last updated: April 29, 2026
Kriado operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Kriado is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use, and disclosure of your information as described herein.
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details, including your name, billing and shipping address, phone number, and email address.
Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to cart, wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you include when contacting our customer support team.
Device information, including your device type, browser, network connection, IP address, and other unique identifiers.
Usage information, including how and when you interact with or navigate the Services.
We may collect personal information from the following sources:
Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.
Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, send account-related notifications, process purchases and returns, manage your account, arrange shipping, and create a customized shopping experience such as recommending relevant products.
We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and to show you relevant advertisements on our Services or other websites, including based on items you have previously purchased or browsed.
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, or malicious activity, and protect the integrity of our Services. If you register an account, you are responsible for keeping your credentials confidential. We strongly recommend that you do not share your username, password, or other access details with anyone.
We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
We use your personal information to comply with applicable law or valid legal process, including requests from law enforcement or government agencies, to participate in civil discovery or litigation, and to enforce or investigate potential violations of our terms or policies.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
With Shopify, vendors, and third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide marketing services and relevant advertising. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of sharing your information for targeted advertising. You may exercise this right by visiting our Privacy Preferences.
When you direct us or consent to disclosure of certain information to third parties, such as to ship products or through your use of social media integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, to respond to subpoenas or similar legal requests, or to protect or defend our rights and the rights of our users.
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside, in order to provide and improve the Services.
Shopify may use personal information collected from your interactions with our store, along with other merchants and with Shopify, to provide enhanced features and services. In these circumstances, Shopify is responsible for the processing of your personal information and for responding to your rights requests related to these purposes.
To learn more about how Shopify uses your personal information and to exercise your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
The Services may contain links to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their own privacy and security policies. We are not responsible for the privacy or security of such sites, or the accuracy or reliability of information found there.
Information you share on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation as to its use. Our inclusion of such links does not imply any endorsement of those platforms or their operators.
The Services are not intended to be used by children under the age of 18. We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
We use cookies and similar tracking technologies to enhance your experience on the Services, analyze usage patterns, and deliver relevant advertising. Cookies are small data files stored on your device that help us remember your preferences and interactions.
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services. For more information, please refer to our Cookies Policy, which forms part of these terms.
We implement reasonable security measures to protect your personal information; however, no security system is perfect or impenetrable. We cannot guarantee absolute security, and information transmitted to us may not be fully secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Depending on where you live, you may have some or all of the following rights with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline requests as permitted by law:
Right to Access / Know: You may request access to personal information we hold about you.
Right to Delete: You may request that we delete personal information we maintain about you.
Right to Correct: You may request correction of inaccurate personal information we maintain about you.
Right of Portability: You may request a copy of your personal information and, in certain circumstances, its transfer to a third party.
Right to Opt Out of Sale or Targeted Advertising: You may have the right to opt out of the “sale” or “sharing” of your personal information for targeted advertising. You may exercise this right through our Privacy Preferences. We honor the Global Privacy Control (GPC) opt-out signal. To learn more, visit globalprivacycontrol.org.
Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe link in those emails. We may still send non-promotional communications related to your account or orders.
If you reside in the UK or European Economic Area, you may also have the following additional rights, subject to local law exceptions:
Objection to or Restriction of Processing: You may ask us to stop or limit our processing of your personal information for certain purposes.
Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details in the Contact section below. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, subject to proof of authorization. We will respond to requests in a timely manner as required by applicable law. We will not discriminate against you for exercising any of these rights.
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
For the EEA, you can find the responsible data protection supervisory authority at https://edpb.europa.eu/about-edpb/about-edpb/members_en.
We may transfer, store, and process your personal information outside the country where you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country already deemed to provide an adequate level of protection.
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please contact us:
Email: info@kriado.com
Phone: +1 787-400-5909 (Monday–Friday, 10:00 a.m. – 5:00 p.m. GMT-5)
Address: 1221 Ave. F.D. Roosevelt, San Juan, PR 00920, United States
For the purpose of applicable data protection laws, Kriado is the data controller of your personal information.
