Term & Conditions | Returns & Exchanges

As of January 1st, 2017 our return policy has changed. 

Please read carefully.

This website is operated by Kriado. Throughout the site, the terms “we”, “us” and “our” refer to Kriado. Kriado offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We only give store credit, return/exchange can only be made once. 

By checking out with a successful purchase you agree to all our Terms & Conditions listed in this page. 

Lost/Missing package by USPS: 

if order is missing or lost by USPS, but is marked "Delivered" you need to contact your local USPS office. We are not responsible for USPS actions. 

Start your return/exchange by calling us:
Tel: 787-400-5909

We are not responsible for the return mail cost. We can provide you with a return label if requested but it will be subtract from total amount to credit. Or you can send the order back to:

Return Department
1221 Ave. FD Roosevelt
San Juan, PR 00920

  • Merchandise can be exchange/return within 7 days of the order shipment date.
  • Item exchange can only be made once.
  • we ONLY give store credit, we don't offer refunds at this time.
  • Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. 
  • Store credit has no expiration date. 
  • Merchandise must be unworn and unwashed, unaltered and in new conditions.
  • Merchandise must have all tags, including any Kriado's hang tags, attached. 
  • Hair accessories, hats, earrings, underwear and bodysuits cannot be returned. 
  • Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping cost. 

Nathalie Kriado Design Pieces: 

  • All sales are final. No refunds. Please make sure to order the correct size.