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Term & Conditions | Returns & Exchanges

As of January 1st, 2017 our return policy has changed. 
NO refunds. 
We only give store credit, Return/exchange can only be made once. 

By checking out with a successful purchase you agree to all our Terms & Conditions listed in this page. 
Please read carefully.

Start your return/exchange by Clicking Here. 
Or email us at customercare@kriado.com
Tel:787-244-3800
$5 Flat Rate Returns (Return label is sent)

Boutique Items: 

  • Boutique merchandise can be exchange/return within 7 days of the order shipment date.
  • Item exchange can only be made once.
  • we ONLY give store credit, we don't offer refunds at this time.
  • Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. 
  • Store credit has no expiration date. 

    Qualifications for Return/Exchange:
  • Merchandise must be unworn and unwashed, unaltered and in new conditions.
  • Merchandise must have all tags, including any Kriado's hang tags, attached. 
  • Hair accessories, hats, earrings, underwear and bodysuits cannot be returned. 
  • Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping cost. 

Kriado Designs: 

  • All sales are final. No refunds. Please make sure to order the correct size. 

Processing Time: 

Our handcrafted designs require a procedure of steps that start as soon as your order is placed. The following information will help you estimate when a piece will be ready after placing an order! 

  • US & International / 4 to 6 weeks.
  • US & International Rush / 2 to 4 weeks (extra charge may apply) 
  • Custom Orders / 4 to 6 weeks. 

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